FAQs

If you have a question, then we should have the answer. Click a section below to view the most frequently asked answered.

Delivery

How long does it take for home delivery?	All UK deliveries will be delivered within 2 - 3 working days as standard. You can upgrade your delivery option to Next Day Delivery and this will be delivered the following working day on orders made before 16:00. International deliveries will take on average 3-5 working days unless delivery conditions apply. Non-stock items have a longer lead time and may take up to 12 weeks.
Why am I being charged for delivery when standard delivery is free?	Our delivery charges are pre-set by our courier company. However, larger items or larger deliveries may need to be delivered by a specialist courier company, there is an additional charge for these. If you're ordering from overseas there will be an international delivery charge. You can see all international delivery charges here.
I haven't received a dispatch email/email confirmation?	Our dispatch emails are automated emails sent to the email address you provide at the checkout. Please check all folders including your junk folder. To ensure emails reach you, add the domain thebeltdoctor <.com> to your safe senders list.
Can I collect my order from a local pickup?	No, we don't deliver to local pickups as a recipient signature is required and we can not guarantee this at a local pickup.
Do you deliver on weekends?	No. We currently don't deliver on weekends.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?	Our cut off point for next day delivery is Xpm Monday - Friday. Any order placed after 4pm will be processed the next working day. We currently do not process dispatches at weekends.
Why can't I select next day delivery?	We can only offer next day delivery on items that we have at our UK warehouse. If you are unable to select next day delivery then your item will need to be ordered and may take up to x days.
How do I track my item?	You will be sent a dispatch confirmation email as soon as your order has been processed. Your dispatch confirmation will inform you of your tracking number and delivery status. You can visit to submit your tracking number and find out the exact status of your delivery and estimated arrival time.
Do I need to sign for my delivery?	Yes, you will need to sign for your delivery. However, anyone at the property can sign for the item and this will be accepted as proof of delivery.
Do you deliver to a PO Box address?	Unfortunately we are unable to deliver to PO Box addresses as all of our deliveries require a recipient signature.
Do you deliver outside of the UK?	Yes, we deliver across Europe and the Rest of the World with a range of international delivery options. Click to find out more about international deliveries.

Payments

How do I make an order?	You can now make an order with The Belt Doctor easier than ever. If you know what belt you are looking for then you can search by part number or browse our range of drive belts by category, market, brand, and application. Once you have found your part, check the fitment information and confirm that this is the correct belt. Once you have confirmed this, simply add it to your cart. Go to the checkout, choose your method of shipping, and continue to payment. If you are happy with your order, and the information submitted, confirm the payment and the item(s) will be dispatched to you. If you need to contact a member of our team you will find an agent through our online chat system.
Is it safe to order online?	The Belt Doctor online platform is protected by SSL encryption to protect your detals. We also encode sensitive information such as your name. address and card details for extra protection. This information is auntheticated and checked for any tampering during transfer. We make online security checks on all transactions including the autenticity of each card payment.
What payment options do you accept?	We accept a range of secure payment options including PayPal, Visa Debit, Visa Credit, Mastercard and American Express.
How do I apply a promotional code?	Once at the checkout, you will be asked for a promotional code. You can submit your code here. You can sign-up to receive updates from The Belt Doctor which will deliver the latest promotions and offers to your inbox here.
When will I be charged for my order?	The full cost of your order will be charged to the card as soon as it is placed.
Do your prices include VAT?	Yes, all of our prices include VAT.

Products

How do I find the right belt for my machine?	The Belt Doctor offers you a range of ways to search for the belt you need. You can search by the machine / application you are looking for, the brand of belt, the type of belt, or the easiest way is to search by your belt part number. If you are still unable to find the right belt for you then you can get in touch with a customer service agent through our online chat service.
Where can I find out more information on each product?	We list all the relevant information on each product page. If you would like more information you can contact a customer service agent through our online chat facility. We aim to make it easiest to find your belt by searching for your part number. You can guarantee a perfect fit every time with seach by part number.
Do you install belts?	We do not offer a belt installation service. If this is something you would like then you can leave us your feedback here.
Do you sell other drive systems products?	We sell tools and accessories for drive systems which will complement your belt but no other drive solutions.
I can't find the belt I am looking for, what do I do?	You can contact a customer service agent through our online chat facility if you are unable to find a belt. If we do not have your belt in stock then you can send us a belt sample and we will be able to match your belt with a replacement and send this to you.
Can I make an order over the phone?	No, we do not take orders over the phone. All orders must be places through our online payment platform. If this is something you would like then you can leave us feedback here.
How do I check if an item is in stock?	The website will clearly display the status of stock. If you are able to purchase an item then you can be assured that we have it in stock and will be delivered to you.
How do I know if my order was successful?	You will received an automated email to confirm your order. You will receive a further email to confirm your item has been despatched and is on the way to you.
The item I want is not in stock, how long do I have to wait?	The lead times for non-stock items vary according to the belt. The estimated lead time will be clearly displayed on the product page once you have found your belt.

Your Order

Where do I find your contact number?	Our contact number is 090877876576 but you can find all of our contact details on our contact page	.
How do I make a complaint?	We do our best to get everything right but in the instance we do get something wrong, you can make a complaint at our contact page.
Is it possible to change the address / cancel or amend my order?	We receive a high volume of orders on a daily basis so we automate our invoicing system. If you require changes to your order, please call us immediately after placing the order. We can attempt to stop or amend you order with our dispatch team, if it is not possible, we will advise you on the next steps.
Why am I missing an item in my delivery?	There are various reasons why your delivery may be missing an item. It's best to get in contact with a member of our support team on our online chat or call and they will clear up any confusion.
How do I change my account details / password / email address?	You can request to change your password at the login window. If you need to change the email address on your account then you will need to get in touch with a customer service agent.
Can I send my delivery to a separate address to my billling address?	Yes, you will be asked for a deliver address and payment address at the checkout. If you would like to use different addresses then you can select them at this stage.

Refunds & Returns

How do I return an item?	If you need to return an item, please get in touch with a member of our team and we will arrange for this to be processed.
Can you confirm you have received my return?	Once we have received your returned item we will be in touch within 7 working days on the next step for your replacement or refund.
What do I do if my belt is faulty or broken?	If your belt is damaged when you receive it. You can contact our customer service team who will diagnose the fault and arrange for a replacement.
Who pays for postage on returned items?	If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
How do I make a complaint?	Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

Free UK Delivery*
*On Orders Over £29.99
365 Day Returns
Not Right? Send it Back!
International Shipping
Around the World from £3.95
100,000+ Drive Belts
in UK Stock Holding